DELIVERY & RETURNS

Acceptance of your Order

Upon receiving notification of your order you will be sent an e-mail from us acknowledging receipt. No contract shall come into existence until we have accepted your order. Your order will be accepted by us by way of a confirmatory e-mail (‘Confirmation of Order’) which will confirm that we are able to send you the goods you have ordered.

Confirmation of Order shall contain all of the information regarding the goods you have ordered. You must immediately check the details contained in the Confirmation of Order and we advise you to print and keep a copy of it.

Delivery

We offer FREE delivery within the UK between 3 to 5 working days. For the rest of the world, delivery is £10 GBP and your purchase should be with you within 14 working days depending on location.

We will aim to dispatch the goods ordered by you as soon as possible after your order has been accepted by us to the postal address you have supplied. However, we cannot guarantee an exact delivery date and your goods may take longer to be dispatched if the goods you have ordered are not in stock at the time of placing your order or they are to be dispatched to an address outside of the UK.

Import duties and taxes to destinations outside the EU

If you order products for delivery outside the EU, they may be subject to import duties and taxes that are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information and an estimate of their costs before placing your order with us.

Return Policy

You are entitled to an exchange or refund within 14 days of your purchase. Sale items must be returned within 7 days of purchase. Please note that the product must be returned unused, in its original packaging including all tags. In the event of refund neither the original shipping cost nor the return shipping cost will be repaid. Please contact us for the return address for your purchase at info@berthold-uk.com